Privacy Policy

Delete your Bito account and data

You can request deletion without installing or opening Bito. Email lee@istayteam.com with the subject Bito account deletion and say that you want your Bito account and associated data deleted. Tell us whether you used Apple, Google or guest access, and include any account or purchase reference you already have. We may ask for limited information to locate your account and verify that the request is yours. Do not send passwords, access tokens or full payment-card details.

In the app, open Settings, scroll to Delete account, then confirm Delete account. Account deletion cannot be undone.

What is deleted

When in-app deletion succeeds, Bito removes your account, active sign-in sessions, Apple or Google account connections, onboarding answers and meal preferences stored with your plans, meal-plan history, recipe exclusions, grocery lists and checkmarks, and Bito's account-linked subscription-access and purchase-event records from its active database. The app also clears its saved setup, plan state and installation credentials. This active-database deletion has no additional waiting period after successful confirmation.

What may remain and for how long

Older copies of account data may remain in operational backups, and technical records may remain in service logs. A fixed automatic deletion deadline is not currently configured for these backups and logs. The email request above also lets you ask about remaining copies of your data and request their deletion; we may need to verify your identity before handling the request.

Deleting a Bito account does not automatically delete purchase or customer records held separately by Apple, Google or RevenueCat. Their applicable retention policies govern those records; Bito does not specify a fixed retention period for them here. Contact us about deletion of data handled by our service providers.

Account deletion does not cancel an App Store or Google Play subscription. Manage cancellation separately in your store account. You can request Bito account deletion even if you cannot access the app. Shared recipes and recipe images that are not tied to your account remain available in Bito.

1. About this policy

This Privacy Policy explains how the Bito team handles information in connection with the Bito app and meal-planning service. For privacy questions and requests, contact lee@istayteam.com.

2. Information you provide

Bito processes your age range, meal-planning goals, cooking barriers and available time, how you discovered Bito, shopping country, household size, weekly budget, meal styles, dietary needs, protein preferences and available appliances. We also process your selected language and time-zone offset to present content and schedule weekly plans. Dietary preferences may reveal sensitive information about you. Only provide information you are comfortable sharing and avoid unnecessary medical details. If you email us, we receive your email address and the information in your message.

3. App, plan and purchase information

Bito uses a generated installation/user identifier and authentication credentials to associate your device with your plans and purchase access. We store profile and plan history, generated recipes, recipe replacements or exclusions, grocery checkmarks and service timestamps. If you choose Apple or Google sign-in, we verify provider credentials and store the provider account identifier to connect and restore your Bito account. Apple refresh tokens are encrypted for connection revocation.

Subscription information may include store and product identifiers, transaction references, purchase and expiry dates, renewal status and purchase events. Apple or Google processes store payments; Bito does not receive your full payment-card details. Network services also receive technical information, such as an IP address, when your device connects.

4. How we use information

We use information to create and adapt meal plans, generate grocery lists, avoid repeating recipes, save preferences, provide content in your language, verify and restore paid access, maintain security, troubleshoot problems and respond to requests. We also use information where necessary to meet legal obligations.

Where data-protection law requires a legal basis, this processing relies on providing the service you request, legitimate interests in operating and protecting the service, legal obligations, or consent where required. Any processing requiring consent remains subject to your right to withdraw it.

5. Service providers and sharing

Bito uses hosting and infrastructure providers to run the service and store its data. OpenAI processes meal-planning preferences and recipe exclusions to generate content; age range and discovery source are excluded from weekly meal-generation requests. Recipe content may also be processed for translation and image generation.

RevenueCat processes the generated Bito user identifier and purchase-related information to manage subscriptions and restore access with Apple or Google. These providers process information under their applicable terms and privacy policies. Information may also be disclosed when legally required or necessary to protect users, security or legal rights.

6. Storage, retention and security

Bito saves preferences and preview information on your device and uses secure device storage for installation credentials. Server-side records support plan history, service access and subscription verification. Information is kept as needed for these purposes and applicable legal, accounting, security or dispute requirements; the period depends on the type of record and why it is needed.

Resetting preferences or uninstalling the app does not automatically delete server records, cancel purchases or remove records held by payment providers. You can delete your account in the app or request deletion by email. No storage or transmission system can be guaranteed completely secure.

7. International processing

Bito and its providers may process information in countries other than where you live, where data-protection laws may differ. Where applicable law requires safeguards for an international transfer, those requirements apply. Contact us for information about the providers and safeguards relevant to your data.

8. Your choices and rights

You can change your language in Settings and revise preferences by repeating setup where that option is available. To request access, correction, a copy or deletion of your information, email lee@istayteam.com. Depending on your location, you may also have rights to object to or restrict processing, withdraw consent, or complain to your local data-protection authority.

We may need information to verify your request and locate records associated with your installation or purchase. Do not send passwords, full payment-card details or access tokens. Some records may need to be retained where permitted or required by law. Manage subscription cancellation separately through your store account.

9. Children

Bito is not directed to children under 13, or under any higher age at which parental consent is required in their location. If you believe a child has provided personal information without appropriate permission, contact us so we can investigate and address it.

10. Policy updates

We may update this policy as the service changes. The date above identifies the latest revision. We will provide additional notice or request consent for material changes where required by applicable law.